"An open letter to people who have tried outsourcing before and been sorely disappointed."

Dear Friend, 

You wouldn't believe the horror stories that many of my clients will tell you about outsourcing.

One of my clients was on the verge of bankruptcy due to botched outsourcing. He had spent weeks undoing the damage, smoothing over his customers' ruffled feathers.

It was a nightmare. 

 

In another situation, I worked with a client a couple of years ago where i was brought in to correct a major disaster.

My Client was marketing to 1.5 million databases in a niche.

He hired a girl to support him in the efforts of marketing, who downloaded and stole the entire database and started selling it in the CD. 

Another client, who had spent thousands of dollars on email marketing with zero conversions due to the fact that his recently hired virtual assistant failed to verify and test that link to his main sales funnels.

It was not working!

Another client was spending huge money on email marketing without getting much ROI because no one kept an eye on his emails deliver-ability report to check that the mail servers were blocking his email ranking him high on spam thus affecting his online reputation. 

Lifetime Google Ban!

Imagine the shock when a former client lost $30,000 in her Ad Sense account because her assistant violated the Google ad placement policy while posting articles on her blog site. I can’t tell you how devastated she felt. 

A product launch derailed… The last thing you want during a product launch is not having your team around!

We got the business of another client due to the fact that he was in the middle of a product launch and needed some last-minute changes on his sales pages, but his developer was nowhere to be found and the client missed his campaign deadline. 

How you would feel if you were in some of the same circumstances? My guess is you would have that “sinking feeling” in the pit of your stomach!

The last thing you want is to deal with those things that impact not only your business today or business in the future as well. 

Believe me, it is difficult to gain the trust of someone who has been burned so badly. But we do every day and it seems the horror stories keep coming in..

and that’s because or a very solid recruitment & Operations process I have in place that i take pride in. 

Having worked with clients who had no prior outsourcing experience, we became very good at documenting operational processes, creating training manuals and step by step guides and have become very process-oriented. 

We want to remove the issues that you might have of being fearful of the job not being completed. Or not having enough time, or going to a new platform. 

You may have the reluctance  to hire a team that is from Pakistan or the Philippines because of the experience they have had in the past or because of the accent. 

However, I want you to know that we select our people very carefully who have perfect English skills and integrity. 

My Client trust me because the way we handle a lot of your routine business needs is quite different from our competitors Because business requires you to do things that aren't fun

You got in the business to have the financial freedom and to do things that you really enjoy and we want to help you accomplish that.

Business requires you to do things that aren't fun.

You can't get away from it – doing business sometimes is dull and boring.

 who wants to do Tasks like order entry, tracking down customer service problems, processing refunds, giving access to a customer on membership sites, cancel the subscription when someone cancels and fulfillment of products. 

They need to be done, but it is increasingly difficult to hire and keep people who will do this sort of work and do it well. 

We have created an outsourcing environment where we handle all of those things for you and let you do the things that you really enjoy. 

Heck, where I am, it isn't easy to find good people. But I've put together a system that attracts very talented people and trains them. There is a pool of highly educated people here, and they do not have a lot of career opportunities. We snap up the best of them. 

Together, my small team and I handle the back-office needs of a number of prominent businesses in the United States and Europe.

Surprisingly… 

We handle your customers no different then you would handle them personally.

I know we're doing a good job because so many customers we deal with every day, on behalf of our clients, never suspect that they aren't dealing with the home office. 

We have an amazingly rigorous training program. We spend weeks training our people. 

And our formula is simple.. 

I don't hire and train robots.

We have an amazing rigorous training program. 

As you know that this particular area has really qualified individuals and we get the cream of the lot. 

we have these cool, college-educated, qualified individuals with undergraduate and postgraduate degrees in various disciplines including Science, Engineering, Arts & Humanities with English as the medium of education and perfect English skills and Integrity and they sign confidentiality, non-disclosure agreement and are bound to protect and respect the information shared with them. 

The biggest complaint that clients have of other outsources is that the people they work with are like robots.

They just do things A-B-C and it's frustrating for the client's customers. 

We've learned how to get around that. One key is keeping things reasonably small. We are a small company but highly professional. One of the co-owners or top managers is always there. 

Another key is to train our people so they can make decisions and do the right thing. We test them and make sure they are fully comfortable. So they can do the right job for you. 

our people go through a very rigorous training process, getting trained on Phone skills, telephone etiquette, email handling, US Geography, Accent reduction, Order taking and information capturing skills. digital marketing etc. 

Also, we have established a team in the United States as well, so if you absolutely need a resource from within the United States. we can provide that. 

We are not just an average virtual assistant company that has one resource to do odd back office or administrative jobs.  

We are a fully functional outsourcing Company on Steroids

We want to partner with you to help you run your business effectively and efficiently so that you can focus on what you do best. 

That's the story in a nutshell. What we do from here is this.

Take a look around the website especially to about us section to get a sense of the broad range of services we offer and how we can help you and then please send me an email, andy@GloboSmartServices.com to set up a free consultation session to discuss your business requirements.

I promise I won’t try to sell you anything. 

I am looking forward to chatting with you about your business. 

Regards

[Andy signature]

Waqas (Andy)

P.S. We work New York hours, so you can call me at +1 201-793-7161, send me an invitation on Skype “andy.white2” or email me during your normal work hours and we can chat.

I look forward to it.