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Operations, run for you

You built the machine, and now you spend your week repairing it.

We run the operations eating a 7-figure direct-response owner's week: affiliate programs, email and deliverability, media buying, fulfillment and the support desk. One client’s affiliate channel went from 4% of revenue to more than half, while the business itself grew eight times over.

No pitch on the call. We look at your funnels, support logs and list health, and come with findings rather than questions.

Four numbers, then three people who say it themselves

Of revenue, from affiliates
4% to 50%+
Of revenue, from affiliates

One client’s affiliate channel, rebuilt over five years. In the same window the business itself grew eight times over.

At 100% job success
9,283 hrs
At 100% job success

Delivered through our agency account and verified by Upwork, so we cannot edit it.

Monthly commissions run
$70,000
Monthly commissions run

Affiliate payouts administered every month, with the program P&L owned end to end.

One support desk
10 years
One support desk

Our first client’s entire back office, at 8,000 to 10,000 emails and calls a month, and they never replaced us.

  • Converted cold leads into revenue

    Thomas Heideman
    Email Conversion Specialist
  • Strategic clarity and sales growth

    Ed Ernsting
    Sales Strategy Consultant
  • The authority in high-volume operations

    Richard Geller
    CEO, MedTech and Nutra
Waqas is one of the smartest, most effective, and hardest working executives I have ever worked with. If he says he will do something, he will figure out a way to do it.
Richard Geller, CEO at Ideal Male Labs LLC

You are the CEO and the escalation path.

You found the market, built the funnels and scaled past seven figures. Then the thing you built started eating the person who built it.

You are approving affiliate payouts. You are reading a deliverability report you do not have time to understand. You are in the support queue because one refund got loud. You are trading strategic time for operational stress, and the business quietly stops growing because the only person who could grow it is busy.

The real cost is the products you did not launch, the channels you did not open, and the good people who left because nobody had time to manage them properly.

We take over five pillars, one at a time, and run each one completely.

We cannot be accountable for deliverability if we only run half your sends, or for chargebacks if support stays somewhere else. One pillar is a real engagement, and most people start there.

Growth orchestration

New revenue channels that run without you in them.

Asset protection and monetization

Your list is an asset. Most businesses treat it as a broadcast channel and lose it slowly.

High-volume fulfillment

The unglamorous machinery between a sale and a happy customer.

Customer experience and retention

Where lifetime value is actually won or quietly lost.

Build and automate

When a process can't fix it, we build the software.

  • Custom Software DevelopmentCustom software, SaaS platforms, internal tools and integrations, built by the team that built and runs Hania.ai, LeanPBX and BlacklistGuard.
  • AI Automation and AI AgentsAI agents that answer calls, qualify leads and do repetitive work across voice, chat and email. Built by the team behind Hania.ai and LeanPBX.
  • Web Application DevelopmentClient portals, dashboards, CRM systems and SaaS products built around how your business actually runs, by the team that built LeanPBX and BlacklistGuard.
  • Mobile App DevelopmentMobile and field apps for teams that work away from a desk: site measurement, inspections, attendance verification and evidence capture, connected to your back office.

Experienced people run it, and AI agents do the repetitive work

Since 2003 we have run call centers and back offices with people. We have since built our own AI agent platform and our own phone system, and we run the repetitive parts of our own businesses on them. Agents do the watching, sorting and drafting. A person approves anything that goes out.

  • Email, SMS and deliverability

    Runs automatically

    Checks your SPF, DKIM and DMARC, watches your domains and IPs for blacklist listings, validates new addresses and runs your email and SMS sequences, on BlacklistGuard, the email platform we built

    Our people

    Decide what gets sent, to whom and when, and how the list earns money

  • Call center and customer experience

    Runs automatically

    Answers calls and chats on the phone, website, WhatsApp, Messenger and Instagram, records and transcribes every call, scores its sentiment, summarises it and logs the lead in your CRM, and recognises returning customers

    Our people

    Take the escalations: refunds, complaints, retention calls and anything that needs judgment

  • Media buying and performance marketing

    Runs automatically

    Reviews campaign performance on a schedule and flags what is wasting money

    Our people

    Run your campaigns on Google, Meta, TikTok and Amazon, and decide where the budget goes

  • Content and lead generation

    Runs automatically

    Researches and drafts long articles with their sources

    Our people

    Edit, approve and publish

  • Servers, websites and applications

    Runs automatically

    Monitors servers, websites and applications and reports problems

    Our people

    Approve and make every change

We ran every one of these in our own businesses before offering it to clients. On the call, we will show you one working.

This blog is drafted by one of these agents, and Waqas reviews and approves every article.

See how we set up AI agents for your business

We work inside the tools you already use

  • Shopify
  • WooCommerce
  • Meta Ads
  • Google Ads
  • TikTok Ads
  • Amazon Seller Central
  • Mailchimp
  • Salesforce
  • Stripe
  • WordPress

Plus ClickFunnels, Leadpages, AWeber, Kartra, Voluum, ClickBank, Keap and GoHighLevel. Product names are trademarks of their respective owners.

How an engagement starts, and what it costs

The 30-day pilot

One pillar, one milestone agreed before we begin, one fixed fee quoted on the first call. Most first engagements land between $2,500 and $7,500 depending on scope. At day thirty you continue, or you walk with nothing owed and no conversation about it.

Ongoing operations

From $1,000 a month, scoped from what the pilot actually taught us rather than from what either of us guessed at the start. Growth pillars run retainer plus performance. Operational pillars run flat retainer.

The clean handover commitment

Whenever we part ways, for any reason, you leave with every SOP, credential, vendor relationship and system we built, documented, plus a two-week supervised handover to your team. You will never end up worse off than the day you started.

Advisory

$100 an hour. If what you need is an hour of someone who has done this before, rather than someone to run it for you, that is available too.

Instead of refunds, you get an exit at day thirty and a handover that leaves you self-sufficient.

If operations are eating the time you should be spending on revenue

Affiliate programs stall at week nine, deliverability drifts down two points a quarter, and the support queue keeps pulling you back in. That is the problem we solve, and it is why most people call.

And if you are earlier than that, still building, and what you need is direction or a pair of hands on work that is not worth your time yet, we can do that too. Some engagements are a full pillar, and some are an hour on a call.

We would rather tell you on a call that we are not the right fit than have you decide that from a web page.

Common questions

What is the Unbottleneck Operational System?
It is the framework Globosmart Services uses to take over daily operations for 7-figure direct response businesses. It covers five areas: growth orchestration, asset protection and monetization, high-volume fulfillment, customer experience and retention, and build and automate. The point is to remove the founder from operational decisions without the business degrading.
What does an engagement cost?
Every engagement is scoped differently, so there is no price list. Engagements begin with a 30-day paid pilot on a single pillar, quoted on the first call, and most land between $2,500 and $7,500 depending on scope. Ongoing work starts from $1,000 a month, with final pricing depending on what we are running. Advisory is available at $100 an hour if you would rather just talk something through.
What happens if it does not work?
At day thirty of the pilot you either continue or you stop, with nothing owed. Whenever an engagement ends, you receive every SOP, credential and system we built, documented, plus a two-week handover to your team.
Do you offer refunds?
No. We offer a defined exit at day thirty and a handover that leaves you self-sufficient, which protects you better than a refund would.
Is this consulting or execution?
Mostly execution: we staff the support desk, run the affiliate program, manage email infrastructure and handle order and chargeback workflows. Advisory is available by the hour if that is all you need.
Who runs this?
Waqas Amjad Sethi, who has worked in the BPO industry since 2003 and run his own company since 2005, across more than 300 projects on four continents, and Farhan Ahmed, CTO, who is also founder and CTO of Hania.ai, BlacklistGuard and LeanPBX. The agency runs its own operations on all three.

See where your operations leak money, in thirty minutes

Thirty minutes. We look at your funnels, your support logs and your list health, and we tell you where the money is leaking. If we are not the right fit, we will say so on the call and point you somewhere better.